Refund Policy
Effective as of: August 14, 2026
At Halloween Eyeball Lights, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a straightforward return and refund process.
1. 30-Day Return Window
You may return eligible items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@halloweeneyeballlights.com within 30 days of receiving your order.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Condition of Returned Items
For a full refund, items must be returned in their original, unused condition, with all original packaging, tags, and accessories included. Items that show signs of use, damage, or are not in their original packaging may be subject to a partial refund or refusal.
4. Refund Method and Timing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items that have been used or are not in their original condition.
- Products that are missing parts not due to our error.
- Clearance or final sale items.
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@halloweeneyeballlights.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including return shipping costs if applicable, after verifying the issue.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@halloweeneyeballlights.com to arrange the exchange process.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@halloweeneyeballlights.com.
10. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: support@halloweeneyeballlights.com
Website: https://halloweeneyeballlights.com